Includes bibliographical references (p. 187-195).

1. Listening to the heart, mind, and will of the congregation -- 2. "Like I'm dancing right there without dancing" -- Anthony : urban African American male -- 3. "All of a sudden, I've got to concentrate to the Sermon" -- Helen : urban Caucasian woman -- 4. "I told you, it's about relationship" -- Cassandra : urban African American woman -- 5. "It's a God thing" -- Jim : suburban Caucasian male -- 6. "It was like Jesus himself was coming. I kept saying, 'it's our preacher -- Jane : Caucasian rural woman in a community church -- 7. "The Sermon is the central point. if that's not there, the whole thing goes down the drain" -- A small group : historic downtown congregation -- 8. Insights, discoveries, and things to watch -- 9. Approaches to interviewing in the congregation.